Refund policy

Return & Refund Policy

At Kings Catering Equipment, we aim to ensure all products arrive in perfect condition.

Change of Mind Returns

If you wish to return an item because you have changed your mind, you must notify us within 14 days of receiving your order.

To be eligible for a return, the item must:

• Be unused and in brand new condition.
• Be in its original, unopened packaging.
• Include all accessories, manuals and packaging.
• Not have been installed, assembled or used.
• Be returned at your own expense.
• Be authorised by Kings Catering Equipment before being returned.

Returns received without prior authorisation may be refused.

Please note:

• Original delivery charges are non-refundable.
• Any costs incurred by Kings Catering Equipment in collecting or returning goods may be deducted from any refund where permitted by law.
• Items returned damaged, incomplete or showing signs of use may be refused or subject to a deduction from the refund.

Damaged or Faulty Goods

Any damage, shortages or faults must be reported to us within 24 hours of delivery, with clear photographs where possible.

We will investigate the issue and arrange an appropriate resolution where the product is confirmed to be faulty or damaged in transit.

Non-Returnable Items

Unless faulty or required by law, we cannot accept returns of:

• Used or installed equipment.
• Items not in their original packaging.
• Special order or made-to-order products.
• Products modified or damaged after delivery.

Refunds will only be processed once the returned goods have been received and inspected.